ROLLEX

How pre-booking works

Last updated: 25 September 2026

Plain English, no legal wording. This is what happens to your money, what you get for it, and what your options are at every step. The Terms and the Refund Policy are the binding versions — this page is here so you are not agreeing to something you had to decode.

You are reserving, not buying stock

We do not hold these phones in a warehouse. Each listing is a batch we are bringing in, with a fixed number of units. Your deposit claims one of them in the colour and storage you picked.

That is the whole difference from an ordinary shop: you pay a small amount now to hold a unit, and the rest only when it is ready to go out to you.

What happens, step by step

  • You pick a colour and a storage option, and see the exact deposit.
  • You pay the deposit by UPI and enter the 12-digit reference (UTR) from your payment app.
  • We match that reference against our bank statement — usually the same working day.
  • Once matched, your unit is reserved and you get an email. Until then it is held, not confirmed.
  • When the batch arrives, we ask for the balance.
  • You pay the balance, we dispatch, and you get a tracking number.

Your unit is held for 45 minutes while you pay

Starting a booking holds the unit for 45 minutes so nobody takes it while you are in your banking app. If no payment reference arrives in that time, the unit goes back to the pool and you would need to start again.

This is why the number of units left can change while you are browsing.

Getting your money back

Before dispatch, for any reason at all: you get everything back. You do not have to justify it — email us with your booking ID.

After delivery: you have 9 days to return a phone that is faulty, dead on arrival, or not the model you ordered. Change of mind after delivery is not covered.

Refunds are completed within 45 days of your request, usually much sooner.

If the date moves

Ship dates are targets, not promises — supply and customs can shift them. We will tell you if yours moves rather than let the date quietly pass.

If it slips more than 30 days past the published date, you can cancel and take a full refund.

If we cannot supply it

If a batch is cancelled or we cannot fulfil your reservation, we cancel the booking and return everything you have paid. That is our obligation, and it does not depend on why.

Paying safely

The QR code at checkout is generated on this website and pays our UPI ID directly. Nothing about your payment passes through a third party.

We will never ask for your UPI PIN, card number, CVV or an OTP — not by phone, not by email, not on this site. Anyone asking is not us. Report it to the number below.

The only thing we ask for is the UTR, which identifies a payment you have already made. It cannot be used to take money from you.

Still unsure?

Ask before you pay, not after: nebhabhutiya85@gmail.com · +91 6354 275 141. A question about a booking is never a nuisance.

The binding documents are the Terms & Conditions, Refund & Cancellation Policy and Shipping & Delivery Policy.