When we dispatch
A reservation is dispatched only after the balance is paid in full and the presale batch has arrived with us.
Once both conditions are met, we dispatch within 7 (seven) working days and share the courier name and tracking number by email.
Estimated ship dates
The expected ship date shown on each phone listing is the target date for that presale batch. Presale ship dates are estimates, not guarantees — supplier and customs timelines can move them.
If a batch slips by more than 30 days from the published date, we notify you and you may cancel for a full refund under the Refund & Cancellation Policy.
Delivery area and timelines
We ship across India only. We do not ship internationally.
- Metro cities: typically 2-4 working days after dispatch.
- Other cities and towns: typically 4-7 working days after dispatch.
- Remote or restricted PIN codes may take longer, or may be undeliverable by our courier partner.
Transit times are courier estimates and exclude Sundays and public holidays.
Shipping charges
Standard shipping within India is included in the listed phone price. Any charge that is not included is shown before you confirm your booking.
Re-delivery after a failed attempt caused by an incorrect or incomplete address may be charged at actuals.
Address and availability
Please keep the delivery address and phone number on your booking accurate and reachable. Couriers make a limited number of attempts before returning a parcel to us.
Returned-to-origin parcels are re-shipped once the address is corrected; the re-shipping cost may be payable by you.
Damaged, missing, or wrong deliveries
Please check the parcel at the time of delivery. Report a damaged seal, tampered packaging, missing item, or wrong model within 48 hours of delivery, with photographs of the parcel and the device.
Reports made within that window are handled as a return under the Refund & Cancellation Policy, including dead-on-arrival units.
Contact
Shipping questions: support@rollex.example · +91 90000 00000. Quote your booking ID and UPI reference (UTR).
Dispatched by Rollex International, Ahmedabad, Gujarat, India.