Pre-booking model
We do not sell phones as ready inventory on this website. Every listing is a presale reservation against a future shipment. Estimated ship dates are targets only and are not guaranteed.
Deposits and reservations
Each booking is confirmed by a deposit paid via UPI. Your deposit reserves one SKU against a limited presale cap. The remaining balance is collected separately before dispatch.
Cancelling before dispatch
You may request cancellation before dispatch by contacting support with your booking ID.
- Before dispatch: the deposit (and any balance already paid) is eligible for a full refund.
- If we cannot fulfil a reservation, your booking is cancelled and amounts paid are refunded.
- Refund processing for eligible cancellations is completed within 45 (forty-five) days of your request.
9-day return after delivery
Once a phone has been delivered, you may request a return within 9 (nine) calendar days of delivery for manufacturing defects, dead-on-arrival issues, or if the wrong model/variant was supplied.
The device must be unused, in sealed/original condition with all accessories, and returned with proof of delivery. Change-of-mind returns are not accepted after dispatch.
Approved returns are refunded within 45 days of us receiving and inspecting the device.
How to request help
Email support@rollex.example with your booking ID and UPI reference (UTR). We will confirm eligibility and next steps.